October 12, 2020

Our New Claims Partner

With our new BOP+ product, we’re introducing our newest partner NARS who will handle claims.

With the launch of our new Businessowner’s Policy "BOP+", we’re thrilled to partner with North American Risk Services, Inc. (NARS) to handle the claims experience — utilizing their high-tech operations to give your customers the best experience possible.

About NARS

Founded in 1996, NARS is a premier third-party claims administrator that provides comprehensive claims

services to insurers, brokerages, managing general agencies, reinsurers, captives, liquidation bureaus, and self-insured funds. NARS handles Commercial and Personal Auto, Commercial and Residential Property, Construction Defect, General Liability, Inland Marine, Professional Liability, and Worker’s Compensation claims across various industries.

Striving to outpace competitor products and services, NARS leverages substantial resources and experience to:

  • Improve customer service and satisfaction while reducing total claim costs
  • Ensure compliance with regulatory obligations
  • Deliver operational efficiency and risk control

Regardless of the claim’s size or complexity, NARS has the flexibility and appropriate resources to meet your clients’ needs.

How Our Partnership Formed

When we began our search for the right claims TPA, we looked for a partner that shared similar values around technology and wanted to improve the overall customer experience. When we met the NARS Team, everything clicked, and we saw a solution together.

“After meeting with different partners, we knew there was potential for something great. Not only was NARS passionate about investing in technology to create a better claims experience, they also had a differentiated approach to customer service that included a commitment to reach out to the insured soon after the first notice of loss to create a better experience for Attune’s insureds and brokers,” Brendan Walsh, Attune’s Director of Partner Engagement, said.

And they felt the same way.

“We’re excited to be the claims partner for Attune. From our initial meeting, we felt a kindred passion for technology, innovation, and service. Over the past 24 years, NARS has worked with thousands of business owners, and we understand that when they have a claim, it’s essential it gets resolved quickly, fairly, and without a lot of hassle,” NARS President and CEO Robert Ruryk said.

What We’re Excited For

The future. With NARS, we see endless opportunities to improve the claims experience for our customers and their small business clients.

“We are dedicated to continuous improvement, and we place a large focus on developing new systems to improve the claims process. We value our partnership with a technological leader like Attune and believe it will drive us to be even better,” Ruryk added.

As we continue to grow our partnership, we’ll share updates to you and your clients’ experience as they become available.